Case Study:  Customer Service Excellence

 Across a workforce who are loyal, committed and exemplary PeasAboveSticks training provided support to take a business from good to great.


Majorfax are the  UK's Specialist Supplier for machined and finished castings to a local and worldwide customer base. They have developed an enviable reputation based on customer service, product development, quality and value for money, with a reputation built on:
                Quality of their services

                   Ability to act speedily yet professionally.

                     Majorfax production methods .







Passionate about customer service, Majorfax recognises as it continues to expand its operations in the Far East and Eastern Europe, that there are challenges to the ways in which the company can engage with clients to assures ‘total satisfaction to our customers’. Committed to a ‘right first time’ policy and as a business punching well above its weight Majorfax wanted to raise its profile nationally and globally by the way in which it engages with its customers PeasAboveSticks training provided the solutions in a creative theatre based training session:






Majorfax invested in growing the capacity of the business through the appointment of a new marketing executive and a public relations company and  in wanting to respond dynamically to global opportunities , needed both consultancy and training to support its ambition to deliver a 20% increase in turnover.









  • Confident connections with customers
  • Understanding barriers to communication
  • Improving new customer relationship-building
  • Enhancing the skills of staff and reducing customer loss
  • Improving people's effectiveness: ‘right first time’
  • Celebrating success and setting challenging goals